What is the Device Enrollment Program from Apple?
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The Apple Device Enrollment Program provides a fast, streamlined way to deploy your corporate-owned Mac, iOS or tvOS devices. With a solution like VMware Workspace ONE, powered by VMware AirWatch unified endpoint management technology, IT can:
- Customize device settings;
- Activate and supervise devices over the air; and
- Enable users to setup their own devices out of the box.
What IT challenges does the Device Enrollment Program help address?
The Device Enrollment Program solves several critical requirements for corporate-owned devices. First, organizations save time and money by eliminating high-touch processes for IT. DEP takes configuration time to zero. Deployment of corporate-owned devices with DEP means zero-touch configuration for IT, eliminates staging and automates device configuration.
Second, onboarding iOS or macOS devices is streamlined for users. Based on the settings IT configured, users are prompted through Setup Assistant (skipping through any unnecessary screens). Users only need to authenticate and don’t need to be tech savvy to get the content, apps and email they need on their smartphones.
Finally, supervising iOS devices over the air is possible with the DEP. With supervision, administrators have more control over the device and can disable features like AirDrop, the App Store and account modification. They can also enable features like password protection. Also, the MDM profile cannot be removed, which eliminates the possibility of un-enrollment to protect data and investments in devices and provides the best user experience possible.
What role does Workspace ONE and AirWatch play in Apple’s Device Enrollment Program?
To utilize the Device Enrollment Program, MDM capabilities like those part of Workspace ONE, powered by AirWatch, are required. AirWatch technology integrates with the Device Enrollment Program, enabling organizations to automatically import devices in the console based on order history. Then, administrators can easily configure settings, apply profiles, assign applications and set restrictions that will apply automatically when users unbox devices.
How can I join the Device Enrollment Program from Apple?
First, enroll with Apple and register your organization’s information to create an account and designate your administrators. Next, configure your device settings and Setup Assistant steps in the Workspace ONE console. You then can ship devices directly to your users.
For more information, check out Apple’s Device Enrollment Program Guide.
What are the device requirements for the Apple Device Enrollment Program?
The devices must be corporate-owned and purchased directly from Apple or through participating Apple Authorized Resellers.*
*The Device Enrollment Program may not be supported by all Apple Authorized Resellers and carriers.
Where is the Device Enrollment Program available?
The Device Enrollment Program is available in 34 countries: Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom and United States.
What’s available for education with the Device Enrollment Program from Apple?
Both Apple and VMware give special consideration to unique education use cases. With Apple School Manager (ASM), Apple has delivered a central place for account creation, role definitions and content purchases. To support ASM, VMware designed a console section for education to setup mobile deployments and streamline management of teachers, students, classes, apps and more—whether you have a 1:1 or shared device deployment. After importing data from Apple School Manager, use AirWatch technology to:
- Match devices with students or classes;
- Assign applications (to users or devices); and
- Configure the new Classroom application, allowing teachers to guide learning on iPads.
Students quickly choose the device with their photo displayed once their teacher has started the class.
Visit apple.com/business/dep/ and apple.com/education/it/ to learn more about the Device Enrollment Program.
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With the Remote View feature, administrators can easily assist with troubleshooting by viewing an MDM managed end user's device from the UEM console that is integrated with the partner system. Integration of the partner system with the UEM console offers a complete remote management suite with Remote View capabilities.
For more information on configuration and integration of Remote Management services using the partner system with the UEM console, refer VMware AirWatch Advanced Remote Management Guide found on docs.vmware.com.
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- UEM console provisioned with proper partner hostname and all required certificates.
- End User devices registered with partner by the Workspace ONE Intelligent Hub.
Remote View Device Requirements
- Devices must have the Workspace ONE Intelligent Hub v5.8 or higher installed and in the foreground when you attempt to initiate remote view.
iOS 11 and higher devices are required to run the Start Remote View command.
iOS 11 and higher Supervised devices are required for administrators to run the Stop Remote View command. This command appears on the partner console.
Configure the UEM Console with Remote View
For On-premises deployments, provision the site URLs with proper hostname for the partner system at the Global organization group in the Site URLs page.
- Navigate to Groups & Settings > All Settings > System> AdvancedSite > URLsItem
- In the Workspace ONE Assist section, configure the Remote Management settings.
|Console Connection Hostname||Enter the Remote Management server fully qualified domain name (FQDN) plus '/t10'.|
|Device Connection Hostname||Enter the ARM server fully qualified domain name (FQDN).|
The Device Hostname is the only URL used for device registration and gets delivered to all the devices in the organization group when the partner is provisioned.
Configure End-User Devices
Now that the console is configured, you must install the iOS-specific Hub on the devices so that they can be remotely managed.
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Visit the my Workspace ONE ™ page that lists all the device agents. https://my.workspaceone.com/products/AirWatch-Agent.
Download Workspace ONE Intelligent Hub from the iOS App store for your deployment.
For more information about App Management, see Mobile Application Management guide on VMware AirWatch documentation.
Customize control center for initiating screen broadcasting:
a. Navigate to Settings > Control Center > Customize Controls.
b. Add Screen Recording.
Initiate a Remote View Session
Use the Remote View session to easily assist the troubleshooting issues by viewing an end user's device from the UEM console.
Navigate to Devices > List View > Select Device > More Actions > Support > Start Remote View
The Remote Support window appears. The UEM console verifies the device's abilities before initiating the broadcast. Simultaneously, a push notification is sent to the end user device through Workspace ONE Intelligent Hub to start the broadcast. The user must access the device control center and force touch on the Screen Recording. Select Hub Broadcast > Start Broadcast to initiate broadcasting the device's screen. The device begins capturing the UI and shares it to the Workspace ONE Intelligent Hub which in turn is linked to the Advanced Remote Management server.
In the Remote Support window, select Launch Session to initiate the remote view session. Once the connection is made, the remote management client opens on the console and then the mirrored device screen is shown up.
Note: The UEM console displays a four-digit PIN which you must direct the customer to enter into their device. This action provides customer authorization to manage their device remotely.
Select Cancel, if required to end the session.
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Request AirPlay for an iOS Device
Using the AirPlay command, administrators can easily mirror screens from a macOS computer to an tvOS on the same subnet as an end user's iOS 7 + device.
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If an end user needs assistance, simply send an AirPlay request from the UEM console to the device to share your screen on an end user's device.
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Navigate to Devices > List View > Select Device > Support > More > Start AirPlay. An AirPlay window appears.
Select Add a Destination to start adding destinations to view. An Add New AirPlay Destination window appears.
Enter the Destination Name, which is the friendly name for the device.
Enter the Destination Address, which is the MAC address of the device to view.
Enter the Password for the destination.
Determine the Scan Time, which is the length of time that the device searches for the destination. The default value is 30 seconds.
Select the Set as Default check box to make the current destination the default destination. The next time AirPlay is used, the default destination appears as the Destination Name. It does not have to be entered again.
Select Save and Start to send the AirPlay request to the device.
a. This destination is saved for the next request in the Destination Name drop-down menu.
To Stop AirPlay on iOS 7+ supervised devices, navigate back to the UEM console. Go to Devices > List View > Select Device > Support > More > Stop AirPlay.
To Edit AirPlay Destination
a. Navigate to Devices > List View > Select Device > Support > More > AirPlay. An AirPlay window appears.
b. Choose the Device Destination to edit from the drop-down menu.
c. Select Edit to start editing the destination settings. An Edit AirPlay Destination window appears.
d. Select Save and Start to send the AirPlay request to the device.